Case Study
Symantec Mail Security for Exchange with Premium Antispam
A large project management firm in the
construction industry has been using
Symantec Mail Security for Exchange with
Premium Antispam to help decrease the
quantity of spam emails congesting staff
mailboxes.
“MXITS implemented Symantec Mail Security
for Exchange with Premium Antispam for our
business as spam was a constant source of
annoyance for all our staff. As the in-house IT
Manager, I received constant complaints from
staff about the quantity and inappropriate
nature of spam the staff received.
Symantec Antispam has proven to be a highly
effectual and cost effective solution that has
eliminated virtually all spam from our staff’s
mailboxes. Our incidents of viruses and
spyware have also reduced dramatically as a
direct result of the implementation due to the
elimination of unsolicited emails. We have
had a measurable improvement on staff
productivity as a direct result of the Symantec
Antispam implementation.”
Name and company withheld
Business issue
Being a victim of receiving a vast number of unsolicited email or
Spam, a large project management firm in the construction industry
in Adelaide found they were spending a large portion of the day
devoted to sorting through emails. On average only 34% of the
incoming emails were work related. Faced with the problem of
losing important emails and time wastage, a solution was sought
after that would decrease the time spent looking at spam and to
stop offensive material getting into staff’s mailboxes. Following
consultation with Microsoft Gold Partner and Symantec Software
Partner, MXITS, Symantec Mail Security for Exchange with Premium
Antispam was chosen as an ideal fit for the business needs and
network environment
MXITS solution
Symantec Mail Security for Exchange with Premium Antispam
provides a customizable solution to block viruses and spam from
entering users’ mailboxes. Automated reports detail the most
recent methods of attacks on Microsoft Exchange and where most
of the spam emails were generated. Symantec boasts a 98%
success rate for blocking unwanted emails and one in a million rate
for false positives.
Business Benefits
Immediately after MXITS implemented Symantec Mail Security for
Exchange with Premium Antispam, staff within the project
management firm noticed a dramatic decrease in the number of
unsolicited emails; this flowed on to all areas of the business in the
following ways:
‣ Productivity
Management noticed a direct improvement in the productivity of
staff as the inter office communication was opened: this flowed
onto the communication with clients.
‣ Complaints
In house IT noticed a decrease in the number of support requests
made for clearing spam emails from users’ mailboxes. This also
decreased the number of computers that required viruses and
spyware removal due to unsolicited emails.
‣ Reporting
Management and IT were able to get clear and precise reports
showing where a majority of unsolicited emails were coming from
based on sender domain, IP address and the destination email
address.
About Symantec Mail Security and Antispam
Symantec Mail Security and Antispam is an all in one email solution
to report, block and advise on unsolicited email, email virus and
mass mailer from internal to the network or external. It offers the
ability to add customised black and white lists, the ability to check
the spam listings for any spam that may have been wrongly
detected either through email spam folder or a central folder on the
server.